Octave exclusively hires providers who are highly experienced and fully licensed. Each candidate undergoes a comprehensive interview process, which includes a detailed assessment by our Clinical Leadership Team. As part of this evaluation, providers are required to review a clinical case study and demonstrate their ability to effectively assess clients, develop individualized treatment plans, and deliver culturally competent care. Additionally, all providers must pass a stringent background check and receive approval from our credentialing committee. To ensure continued excellence, providers are regularly monitored to confirm their good standing with their respective licensing boards and the National Provider Database.

Most clients pay just $28 per session with in-network insurance. For those paying out-of-pocket, sessions range from $170–$275, depending on provider and service type. To see your specific costs, you can use our Cost Estimator. During sign-up, we’ll also contact your insurance company on your behalf and provide a detailed Cost of Care before your first session, so you’ll know exactly what to expect.

We accept direct payment and flexible spending options like HSA/FSA accounts. Our team can help you explore the most affordable payment approach for your situation.

No, Octave is not a subscription/membership service. Clients are charged on a per appointment basis.

If you are thinking about canceling, we encourage you to speak directly with your Octave therapist or your Care Navigator.

If you wish to switch to a new Octave provider, your therapist will be able to initiate this process, and you can expect to be contacted by a member of the Care Navigation Team within 1-4 business days. From there, your Care Navigator will assist in rematching you with a new provider.

If you prefer, you can cancel your appointments by emailing [email protected] or by visiting your Client Portal to cancel.

After signing up, you may have the option to self-select a provider from a recommended list and be matched and scheduled after your confirmation is received.

If you opt to receive matching assistance from our Care Navigation Team, you can expect to receive an email from your Care Navigator containing a match offer within 3 business days.

Some new Octave clients may be requested to schedule a free 15-minute consultation with a Care Navigator in order for us to learn more about needs and preferences. Following this consultation, clients can expect to be matched within 1 business day.

Octave clients generally meet with their therapists on a weekly basis through a secure, HIPAA compliant video platform. Octave clients booking with an in-person provider may also have the opportunity to meet with their therapist in-office.

For virtual services, clients receive regular reminder emails containing each upcoming session’s video conferencing link. Clients will use this unique link to access their appointment.

For in-person services, all intake appointments are conducted virtually. For follow-up in-person appointments, therapists will provide their office information and specific instructions during the client’s virtual intake session.

Yes, everything you and your therapist discuss is private and your therapist is trained to ensure confidentiality. We understand that in order to work through life's most challenging issues, you need a space and provider that is trusted. There are some special circumstances such as immediate danger to self or others where a therapist might need to break confidentiality to get help but the therapist will review those circumstances with you at the start of treatment so you are aware of those rules. Rest assured, we follow all provisions of the Health Insurance Portability and Accountability Act (HIPAA).

Octave was founded to provide outcome-focused mental health care that measurably changes lives. We have a curated group of quality therapists and have a rigorous selection process before letting therapists work on our platform. Our providers all have years of experience and their specialties are vetted to ensure that the providers can truly provide the best care. We also measure our clients' symptoms over time to ensure that meaningful improvement is actually happening. Check out our approach to care page to learn more.

Octave focuses care on goal-oriented therapy approaches so that people can get out of therapy and focus on living their lives. For more information, visit the Our Approach to Therapy page.

Yes, we have limited early morning, evening, and weekend availability.

Currently, our initial intake and therapy appointments are virtual. We are seeing some clients in-person on a limited basis in certain cities like Los Angeles, San Francisco, Oakland, New York and Philadelphia. If you are in the process of booking an in-person therapy session and have any questions about our process, please contact [email protected].