Frequently Asked Questions

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General

Where are you located?

We currently offer therapy, groups, and classes in our Bryant Park, Flatiron, and San Francisco practices. Coaching is offered virtually via video chat, so you can work with any of our coaches no matter where you are.

What hours are you open?

Manhattan location: Monday - Friday: 8am - 8pm

San Francisco location: Monday - Thursday: 8am - 8pm & Friday: 8am - 6pm

Can I request evening or weekend appointment times?

We are not open on weekends at this time, but we do offer evening appointments for your convenience. Our Bryant Park location is open until 8pm M-F and our San Francisco location is open until 8pm M-T and until 6pm on Friday.

How do I cancel or reschedule an appointment?

You can update or cancel an appointment within 48 hours of the appointment by logging in to your Octave account and clicking on the "Appointment" tab. Please keep in mind that cancellations within 48 hours requires full payment of the session.

If you need to cancel or change an appointment within 48 hours due to an emergency, please contact Octave at support@findoctave.com to get assistance.

What is your cancellation policy?

We understand that things come up. We ask that you cancel your session with 48 hours notice. This will avoid any cancellation fees!

If you need to cancel or change an appointment within 48 hours due to an emergency, please contact Octave at support@findoctave.com to get assistance.

How can I contact you if I have questions?

If you have any questions or concerns about our services, providers, or any other topic relating to your care, feel free to email us at support@findoctave.com.

Services

What is Octave Therapy?

Octave Therapy consists of weekly 45-minute sessions that are held in-person. We offer several different types of evidence-based therapy approaches, including behavioral, mindfulness-based and relational modalities. We tailor therapy to your unique values, needs, and goals and match you with the right therapist with a specialization suited to you. By providing a safe, solution-focused, collaborative, therapeutic relationship, therapy aims to go in-depth, empowering you with tools to learn, practice, and experience new and more satisfying ways of relating to yourself, others, and the world around you.

What is Octave Coaching?

Octave Coaching is a collaborative, 1:1 relationship that focuses on supporting you in defining and achieving your goals, personally and emotionally. Sessions are 30-minutes and can be done virtually via video chat. Rather than delving into the past, your coach will help you take an honest look at what is happening in the present with actionable steps to help you move forward productively, equipping you with skills and tools that you can use in your everyday life to feel better now, as well as bring you closer to where you want to be.

What is the difference between therapy and coaching?

Based on your unique situation, goals, and budget, our Octave clinician will recommend a custom approach for you. But ultimately, the decision of Therapy vs. Coaching is a personal choice.

Therapy helps you focus on internal processes that drive behavior and can address a wider range of issues. It is particularly important for addressing any struggles that are interfering with your days. If you’re looking for reflection and processing of the past or deeper, more emotional awareness and support, we recommend seeking Octave Therapy.

On the other hand, Octave Coaching can help you identify strengths and areas for growth, and help you design and set goals that support improving your emotional well-being. Coaching is designed to fit seamlessly into your day through 30-minute sessions, whether in-person or virtually. If you would like to work on specific areas in your present-day and create actionable goals, Octave Coaching would be a great fit for you.

Can I do therapy and coaching at the same time?

Absolutely! We feel that using both therapy and coaching can help foster quick and more lasting change. Additionally, in some instances, we may offer coaching as a follow-up for clients seeing one of our therapists.

How do I start seeing a therapist or coach?

The first step is to sign up for a consultation with an Octave clinician. The consultation is your opportunity to tell us more about yourself, your needs and what you hope to get out of therapy. During the consultation, you will meet with one of our trained clinicians who will seek to understand you, your history and your preferences. The goal of the consultation is to construct a customized and personalized treatment plan for you, which may include matching you with a therapist, coach or group. In addition, you will be introduced to our practice and the benefits of being a member of Octave.

Can I request a specific provider?

Yes! If you have a specific provider in mind, please let our expert know during your consultation. This information will be helpful to best match you.

Are you licensed to practice therapy?

Octave Therapists are all licensed to practice, and their license numbers are publicly available on their bio pages.

Octave Coaches are certified in health and wellness coaching programs, demonstrating that they have training in building and supporting success.

Do you offer psychiatry?

Yes, we have a psychiatrist on staff.

Which services are virtual?

Coaching can be virtual if that is most convenient for you, and some of our groups and classes are also virtual. This is noted in the group and class details page. Individuals can work with their therapists if virtual sessions are necessary, but all therapy will start with an in-person experience.

What issues do you treat?

Our practitioners have a wide range of expertise. Our clinician will work with you to make sure you are matched with a practitioner that has experience with the issues you are looking to address.

How can I enroll in group therapy?

You can enroll in group therapy by reaching out to support@findoctave.com. Check out our classes and groups page for more information about our groups and how to enroll.

How do I enroll in classes?

You can enroll in our classes by reaching out to support@findoctave.com. Check out our classes and groups page for more information about each class and how to enroll.

What is the difference between classes and groups?

Our groups are created and curated by a panel of experts in psychology, mindfulness, and wellness to help facilitate shared recovery and healing, all led by an experienced facilitative therapists. Our skills-based classes give you insight and teach you how to navigate through specific scenarios or struggles, all taught by therapists or licensed coaches.

Consultation

What is a consultation?

The consultation is your opportunity to tell us more about yourself, your needs and what you hope to get out of your Octave experience. During the consultation, you will meet with one of our trained clinicians who will seek to understand you, your history and your preferences. The goal of the consultation is to construct a customized and personalized treatment plan for you, which may include matching you with a therapist, coach or group. In addition, you will be introduced to our practice and the benefits of being a member of Octave.

How is the right match for service or practitioner determined?

The right match is based on three things: the type of service that fits your needs, the specialty/areas of expertise you require, and the personality style with which you connect.

Is there anything I should prepare for my consultation?

There’s nothing specific we ask you to prepare, but there are a few ways to ensure you get the most out of the experience.

1) Try to find a quiet space so you can speak openly without any distractions.

2) If you’re interested in booking your first session, please have your credit card ready as it’s required to book the appointment.

3) Take a moment to look at our providers’ bios and see who might be a good fit. Not sure? We can help you review options during the consultation to ensure a good match!

How much does the consultation cost?

Consultations are held in person and are $95. You may be able to get part of this cost reimbursed depending on your insurance. For more information on insurance, please visit our insurance page. In New York, consultations are available via phone call and free of charge.

Payment & Insurance

Are your services covered by insurance?

At this time, Octave locations in California are in-network with Anthem and accepts out-of-network benefits with all other providers. Octave locations in New York are out-of-network with insurance providers, which means that you may be able to receive reimbursement. Octave will support you through the process of submitting a claim to your insurance provider for reimbursement.

What does in-network mean?

We are currently in-network with Anthem Blue Cross CA.

In-network means that we are part of Anthem’s network of providers and have agreed upon a discounted price for our services. If you have Anthem insurance, we can check your plan and provide you with more information on what you can expect to pay based on your coverage.

What does out-of-network mean?

We are an out-of-network provider in New York and San Francisco.

Out-of-network means that you will be responsible to pay for your session in full, up front. However, many insurance companies offer reimbursement for psychological services and we are here to guide you through the process of verifying your out-of-network benefits and getting reimbursed.

Do you help with submitting claims to insurance?

At this time, we do not submit claims on your behalf, but we’re here to assist you throughout this process. We’ll provide you with the required information you need to submit a claim, aka a monthly “super bill."

What is a “superbill”?

A superbill has the required information your insurance provider needs when you submit a claim for reimbursement. The superbill will include your name, your provider's name, your provider’s employment identification number, your provider’s National Provider Identifier number, the code(s) for your diagnosis, the code(s) for any services, the date of your appointment (date of service), and the total amount of the bill.

How do I submit claims to my insurance company?

Generally, there are two ways to submit a claim. You can either send it directly to your insurance provider in the mail or submit your claim online.

What is a deductible?

A deductible is a set amount of money you are expected to pay before your insurance will start paying for your care. This amount is determined by your specific policy and is set in advance, so please note if you have a high deductible. Your deductible accumulates throughout the year, so once you meet it, you wouldn’t have to pay the deductible again.

What is co-insurance?

Once your deductible has been met, you will still be responsible for coinsurance. It’s the percentage of the bill that you are responsible for with the rest being paid by your insurance. For example, if you have a 20% coinsurance, you will pay 20% of each bill and your insurance carrier will cover the other 80%.

What is an out-of-pocket limit?

An out-of-pocket limit is the maximum amount of your own money you will have to pay for care during the year. Think of the out-of-pocket limit as your deductible + coinsurance + copayments (if your plan has them) up to a total dollar amount.

How much can I expect to pay?

Pricing varies based on your location, insurance provider, benefits, and your care plan. We’ll contact your insurance company on your behalf to learn more about your coverage and benefits. Once we have this information, we can provide you with a price range you can expect to pay.

How does payment work and what are my payment options?

We’ll take your payment information when you book your first appointment. You’ll be billed at the close of your appointment, and it may take 1-2 days for the charge to show up on your statement. We accept all major credit/debit cards — even some HSA accounts.

How do I get reimbursed?

After you submit your claim to your insurance company, your insurance provider will send you a check with the reimbursed amount.

What do I need to know about FSA and HSA?

Flexible spending accounts (FSA) and health savings accounts (HSA) are like personal savings accounts for medical expenses. The funds in these accounts are deposited on a pre-tax basis and can be applied to our services.

Where are you located?

We currently offer therapy, groups, and classes in our Bryant Park, Flatiron, and San Francisco practices. Coaching is offered virtually via video chat, so you can work with any of our coaches no matter where you are.

What hours are you open?

Manhattan location: Monday - Friday: 8am - 8pm

San Francisco location: Monday - Thursday: 8am - 8pm & Friday: 8am - 6pm

Can I request evening or weekend appointment times?

We are not open on weekends at this time, but we do offer evening appointments for your convenience. Our Bryant Park location is open until 8pm M-F and our San Francisco location is open until 8pm M-T and until 6pm on Friday.

How do I cancel or reschedule an appointment?

You can update or cancel an appointment within 48 hours of the appointment by logging in to your Octave account and clicking on the "Appointment" tab. Please keep in mind that cancellations within 48 hours requires full payment of the session.

If you need to cancel or change an appointment within 48 hours due to an emergency, please contact Octave at support@findoctave.com to get assistance.

What is your cancellation policy?

We understand that things come up. We ask that you cancel your session with 48 hours notice. This will avoid any cancellation fees!

If you need to cancel or change an appointment within 48 hours due to an emergency, please contact Octave at support@findoctave.com to get assistance.

How can I contact you if I have questions?

If you have any questions or concerns about our services, providers, or any other topic relating to your care, feel free to email us at support@findoctave.com.